Shipping policy
Effective Date: MAY 2026
At TRIVAA, we aim to provide a smooth and premium delivery experience for every customer.
1. Order Processing
- Orders are processed within 1–3 business days after successful payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
- During high-demand periods, processing times may be slightly extended.
2. Shipping Timeline
Estimated delivery timelines:
- Within Telangana: 2–5 business days
- Rest of India: 4–8 business days
Delivery times may vary depending on location, courier availability, weather conditions, or unforeseen circumstances.
3. Shipping Charges
- Shipping charges will be displayed at checkout before payment.
- Free shipping may be available on selected orders or promotional offers.
4. Order Tracking
Once your order is shipped:
- Tracking details will be shared through SMS, email, or WhatsApp
- Customers can track shipment progress through the courier partner’s website
5. Delivery Issues
Customers must ensure that the shipping address and contact details are accurate.
TRIVAA is not responsible for:
- Incorrect addresses provided by customers
- Delays caused by courier partners
- Failed deliveries due to customer unavailability
If an order is returned due to incorrect address or failed delivery attempts, re-shipping charges may apply.
6. Damaged or Missing Packages
If you receive:
- A damaged package
- Missing item
- Wrong product
You must record a clear unboxing video and contact us within 48 hours of delivery.
Important:
Claims without a proper unboxing video will not be accepted.
7. International Shipping
Currently, TRIVAA ships only within India unless otherwise announced officially.
8. Contact Support
For shipping-related support:
TRIVAA Support
Email: info@trivaafashions.com
Phone: +91 7660888296