Return & Refund Policy

At TRIVAA, customer satisfaction is important to us. Please read our policy carefully before placing an order.

Returns & Exchanges

We accept:

✅ Size Exchanges

✅ Damaged Product Replacements

❌ Refunds for size issues after successful delivery

❌ Returns for change of mind, dislike of product, or incorrect size selected by the customer

Customers may request a size exchange within 48 hours of delivery.

To be eligible:

TRIVAA reserves the right to reject exchange requests if the product shows signs of use, damage, washing, stains, perfume, or missing tags.

Customers may be responsible for applicable exchange shipping charges.

If you receive a damaged, defective, incorrect, or incomplete order:

A continuous unboxing video is compulsory for all damage, missing item, or wrong product claims.

The video must:

Claims will be automatically rejected if:

Photos alone will not be accepted as proof.

For any exchange request:

Products received without tags or original packaging are not eligible for exchange.

The following items are not eligible for return or exchange:

TRIVAA generally does not offer refunds.

Refunds will only be issued if:

Approved refunds will be processed to the original payment method within 5–10 business days.

For exchange or damage-related assistance:

Email: info@trivaafashions.com
Phone: +91 7660888296